Website Terms of Use

Last updated January 2026

1. About us

“Latitude Legal Group”, “Latitude Legal”, and “LLG” refer to an Australian incorporated legal practice ABN 42 688 000 142 (collectively referred to as “we”, “us”, “our”) operating with liability limited by a scheme approved under professional standards legislation. 

We own and operate www.latitudelegal.com.au (Website). These Website Terms of Use (Terms) apply to your access to and use of the Website.

2. Acceptance of these Terms

By accessing or using the Website, you agree to these Terms and our Privacy Policy (Privacy Policy), which forms part of these Terms. If you do not agree, you must stop using the Website immediately.

We may update these Terms from time to time by publishing an updated version on the Website. Changes take effect when published. We are not required to give you any notice of changes.

3. Definitions

Further to those words elsewhere defined in these Terms:

  • “Content” means all text, information, resources, articles, templates, graphics, images, downloads, code, and all other materials made available on or via the Website.

  • “You” or “your” means any person who accesses or uses the Website.

4. Purpose of the Website

The Website provides general information about us, the services that we offer, and allows you to contact us, submit enquiries, and book appointments. The Website is not intended to provide legal, financial, or other professional advice, and you should not rely on it as such.

5. Conditions of use

You may use the Website only if you: 

  • use the Website for lawful purposes only;

  • use the Website in the way it is intended to be used; and

  • do not engage in improper, abusive, harassing, defamatory, or offensive conduct.

If you meet these conditions of use, then we grant you a limited, revocable, non-exclusive licence to access and use the Website for lawful purposes subject to these Terms.

By contacting us through our Website, emailing us directly, or by any other electronic (digital) means, you consent to any communications with us including the exchange of information to be done electronically (digitally), including the signing and acceptance of any legal documents using digital signature (e-signing) technology. 

6. Prohibited conduct

You must not (and must not attempt to): 

  • misuse the Website, including by hacking, probing, or interfering with security or functionality

  • introduce or transmit malware (i.e., viruses, trojans, worms, logic bombs) or otherwise harmful code

  • scrape, data-mine, harvest, or extract Content or data from the Website without our prior express written consent

  • upload, transmit, or publish any material that is unlawful, defamatory, obscene, or infringes third-party rights

  • use the Website to send spam or unsolicited promotional material

  • do anything that compromises our compliance with privacy law, our Privacy Policy, or any other regulatory compliance obligation.

We may suspend or terminate access to the Website if we reasonably believe you have breached these Terms.

7. Site availability and changes

Access to the Website is permitted on a temporary basis. We may withdraw, suspend, restrict, or change the Website (or any Content) at any time without notice. 

We do not guarantee uninterrupted availability or error-free operation, and we are not liable for any loss or damage resulting from Website interruptions, downtime, or changes.

8. Time-sensitive matters

Some legal matters have strict limitation periods or short time limits in which you must commence a claim. Until we confirm in writing that we act for you in relation to a specific matter, we are not responsible for monitoring or protecting any time limits. You remain solely responsible for taking any urgent action required.

9. Initial consultations

An initial consultation is a short, preliminary meeting (i.e., “Discovery Call”) intended to:

  • obtain a high-level understanding of your situation; and

  • provide general guidance based on limited information and time. 

Initial consultations are not exhaustive and are limited to the information provided at a specific point in time. Any change or further development in information may impact any guidance provided to you. 

Unless we agree otherwise in writing, fees for an initial consultation cover that consultation only and are payable regardless of whether you proceed to engage us.

10. Appointments and cancellation policy

If you request an appointment through the Website, we will confirm whether we can accept it and on what terms (if any). 

If you cancel your appointment with less than 24 hours’ notice, or you do not attend (“no-show”), a cancellation fee of $275 including GST applies. This fee is payable within 5 business days of the date on the invoice issued to you. We may waive the fee in exceptional circumstances at our sole discretion.

11. Use of Generative AI Tools

We use enterprise-grade generative AI tools within secure, closed-model environments to support internal workflows and service delivery, including preparing non-verbatim file note summaries of meetings to enhance accuracy, client care, and active listening. We only use tools that do not use your information or data to train public or commercial AI models, and all AI-assisted outputs are reviewed by a qualified lawyer for quality assurance and accuracy before being relied on or used.

By booking an appointment with us or attending a meeting with us (in person or virtually), you consent to our use of an AI-supported note-taking workflow for file note summaries and improved service delivery. Our use of AI-supported note-taking workflows is a condition of booking an appointment and attending a meeting with us and forms part of our standard service delivery approach.

12. Privacy

 We collect and handle personal information in accordance with our Privacy Policy.

13. Intellectual property and permitted use

All intellectual property rights in the Website and Content are owned by or licensed to us, and protected under Australian and international intellectual property laws. You may view, download, and print Content for your personal, non-commercial use, provided you do not remove copyright or trade mark notices, and you clearly attribute Latitude Legal Group as the source. You must not, without our prior express written consent: 

  • reproduce, republish, distribute, adapt, or commercially exploit any Content

  • frame or embed the Website on another site

  • use our trade marks, branding, or logos.

14. Links to other websites

The Website may contain links to third-party sites. We do not control, endorse, or warrant the accuracy of these sites and are not responsible for their content, privacy practices, or availability. We are not liable for any loss or damage resulting from any third-party links or your access and use of third-party sites.

15. Feedback

If you submit feedback, suggestions, or ideas via the Website, email, telephone, in person, or any other means, you grant us a non-exclusive, royalty-free right to use and reproduce that feedback for business purposes (e.g., to improve the Website and our services). 

16. Disclaimer and exclusion of liability

To the maximum extent permitted by law, the Website and Content are provided “as is” and “as available”, and we make no warranties about accuracy, completeness, reliability, or fitness for purpose. 

Nothing in these Terms excludes non-excludable rights under the Australian Consumer Law. Subject to those rights, we are not liable for any loss or damage (including indirect or consequential loss, loss of profits, loss of opportunity, or loss of data) arising from or in connection with your use of (or inability to use) the Website or any linked sites.

17. Indemnity

You agree to indemnify us (and our directors, employees, and contractors) against all losses, claims, liabilities, and expenses (including legal costs on a solicitor-client basis), however arising from your breach of these Terms, misuse of the Website, or infringement of third-party rights.

18. Termination

We may suspend or terminate your access to the Website at any time if we reasonably believe you have breached these Terms or misused the Website. Provisions that should survive termination (including but not limited to intellectual property, disclaimers, and indemnities) continue.

19. Governing law

These Terms are governed by the laws of Queensland, Australia. You consent and agree to submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

20. Waiver

A failure, omission, or delay by us to exercise any right or remedy under these Terms does not operate as a waiver. A waiver is only effective if it is in writing and signed by us.

21. Severability

If any provision of these Terms is invalid or unenforceable, it is severed to the extent necessary, and the remaining provisions continue in full force and effect.

22. Contact us

If you have questions or concerns about these Terms, you may contact us using our contact details found on the Website. Notices under these Terms may be given by email.